Fafabet support team operates 24/7 to assist South African players with account issues, payment queries, betting disputes, or technical problems. Multiple contact methods ensure you reach assistance regardless of preference — live chat for immediate response, email for detailed inquiries, phone for urgent matters requiring direct conversation.
Live chat typically delivers fastest resolution times, with agents responding within 2-5 minutes during peak hours. Access it through the website or mobile app via the floating support button visible on all pages. Email support handles more complex issues requiring documentation review or escalation — response times range 6-24 hours depending on query complexity. Phone support connects directly to South African-based agents during business hours, though international rates may apply depending on your provider.
Available: 24/7
Response time: 2-5 minutes
Best for: Quick questions, account access issues, deposit confirmation, general inquiries
Address: support@fafabet.co.za
Response time: 6-24 hours
Best for: Detailed complaints, document submission, withdrawal disputes, bonus investigations
Number: 021 330 5426
Available: Mon-Sun 08:00-22:00 SAST
Best for: Urgent account lockouts, payment failures, security concerns requiring immediate attention
Most support requests fall into predictable categories. Account verification delays frustrate new players eager to withdraw — ensure you submit clear, legible documents matching your registration details exactly. Payment issues often stem from incorrect banking information or insufficient deposit amounts falling below R25 minimum. Bonus disputes arise when players misunderstand wagering requirements or game contribution percentages — always read full terms before claiming.
KYC verification requires government-issued ID (South African ID book, smart card, or passport) plus proof of address dated within three months (utility bill, bank statement, municipal account). Documents must be colour scans or photos showing all four corners clearly — blurry images or cropped edges cause rejection and delays. Upload through account settings; approval typically takes 24-48 hours though peak periods (month-end when many players withdraw salaries) extend to 72 hours.
Deposits via OZOW or card process instantly in most cases; delays indicate technical issues on payment provider's end rather than Fafabet. Contact your bank if deposits don't reflect within 15 minutes. Withdrawals require completed KYC verification — unverified accounts cannot withdraw regardless of balance. Processing times: 24-72 hours to approved withdrawals, then 12-48 hours for funds reaching your bank depending on institution. Capitec processes faster than some regional banks.
Bonuses not crediting automatically usually means you didn't opt in before depositing or failed to meet minimum deposit threshold. Check promotions page for exact requirements; contact support with transaction ID if you believe you qualified but didn't receive credit. Wagering contribution confusion happens frequently — slots contribute 100%, table games 10-20%, some high-RTP games excluded entirely. Verify game eligibility in bonus terms.
Before contacting support, check if you can resolve the issue independently through account settings or FAQ resources. Password resets work via email or SMS depending on registration method — click "Forgot Password" on login screen and follow prompts. Transaction history shows all deposits, withdrawals, bets with timestamps and amounts — useful for tracking missing transactions or verifying bet settlements. Bonus status appears in account dashboard showing active bonuses, wagering progress, expiry dates.
This gambling platform is controlled and managed by Taichi Tech Pty Ltd — an entity duly incorporated under South African law bearing registration number 2021/143249/07, with its principal place of business located at 2A Dock and Stanley Road, Cape Town 8001, South Africa.
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